Support options
Radiator software offers a variety of support options, ranging from the base e-mail support contract to different levels of on-call support arrangements.
Support contracts include support for existing deployments and use cases. For new deployments and architecture changes, please see our expert services page.
Standard e-mail support
Our standard Radiator e-mail support offers direct, efficient assistance for your needs. With a next business day response time, you can rely on fast resolution of your issues. You’ll have direct access to Radiator engineers, bypassing the need for intermediary help desks or ticket systems, ensuring more faster response times and no unnecessary bureaucracy.
You can choose between two annual working quota options, from 3 hours or unlimited support, based on your requirements. For more details, please refer to our email support service description.
8×5 Support
Our 8×5 Support Contract provides on-call assistance during European business hours, ensuring timely support when you need it most. With this contract, your support cases will receive priority handling within the same impact level, minimizing delays.
You’ll also benefit from direct communication with Radiator engineers, facilitating faster resolutions. In the event of high-impact incidents, you can quickly alert our team through telephone contact, ensuring urgent issues are addressed immediately.
For further details, please refer to our 8×5 telephone support service description.
24×7 On-Call Support
Our 24×7 on-call support contract offers round-the-clock assistance, available seven days a week, 24 hours a day, ensuring you have continuous support no matter the time should an issue arise. With this contract, your support cases will receive the highest priority within the same impact level, guaranteeing swift resolution.
You will have direct access to Radiator engineers for immediate assistance and can use telephone contact to alert our team to any high-impact incidents, ensuring urgent issues are addressed without delay.
For more details, please refer to our 24×7 telephone support service description.